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UPDATED – COVID-19 Crisis

Clients of Glove Cities Veterinary Hospital,

 

We would like to keep you updated on Glove Cities Veterinary Hospital’s plan for helping you while handling the Covid-19 crisis.  Veterinary Hospitals have been deemed essential by the Governor.  We will continue to be open with reduced staffing capacity.  We will be dividing our doctors and health care professionals into two separate teams that will work opposite each other 3 days a week. Because we will have fewer support members in the hospital at a single time, it is important that we implement the following changes.

 

  • To handle the increased call volume, we will utilize our phone system’s automated attendant.   If we are unable to immediately answer the phone after 4 rings, your call will be directed to our voicemail system.  Please leave us a message.  We will return your call as soon as possible.
  • WE WILL CALL YOU IF THE STATUS OF YOUR APPOINTMENT HAS CHANGED.
  • We encourage you to email us with non-urgent matters at info@glovecitiesveterinaryhospital.com
  • Our office hours during this time will change temporarily.

 

Our NEW TEMPORARY hours: (starting Monday, March 23rd)

 

Monday           7:30am – 6:00pm

Tuesday          7:30am – 6:00pm

Wednesday     7:30am – 6:00pm

Thursday         7:30am – 6:00pm

Friday              7:30am – 6:00pm

Saturday         7:30am – 6:00pm

Sunday            Closed (starting March 29th)

 

  • We will have limited availability for technician appointments. We will not be able to do nail trim only appointments during the COVID-19 crisis.
  • Please be understanding that emergent cases will take priority over routine appointments and we might call on short notice to reschedule your healthy routine appointment.
  • We will continue our social distancing protocols that requires clients to stay in their car and not come into the building.
  • Team members will not be allowed to reach into vehicles to get patients.  Please help by getting your dog or cat carrier out of your vehicle.  Please make sure your dog’s collar is tight enough that it will not slip over the head. If possible, please put small dogs in carriers.  For your cat’s safety, all cats must be in a carrier.

 

We are committed to the health and well-being of our healthcare team, clients, and patients.  We apologize for the inconvenience that these changes may cause.  We appreciate your patience during the difficult and unprecedented time. We will continue to send updates by email as changes happen.

 

Thank you,

 

The Doctors and Healthcare Team of Glove Cities Veterinary Hospital

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